Mariam explained that she had been running her website on Shopify for some time. At first, someone else was managing the website for her. But she eventually decided to take a step back because she did not want her business to depend on someone else every time she wanted to launch a new feature, make a change, or update her website.

So she decided to manage the website herself.

She started watching YouTube tutorials and learning how to make changes on her own. At first, this seemed like a good solution. But as Maqui Cosmetics grew, so did the complexity of managing the website. What started as a way to become more independent eventually became another technical responsibility she had to deal with.

That is when Mariam discovered Osimart.

From figuring it out herself to having someone there when she needs help

Mariam shared that she now feels much more comfortable managing her website with Osimart.

One of the biggest differences for her has been the support.

Osimart offers 24/7 support through WhatsApp and live chat, meaning merchants do not have to wait until the next business day or send an email and wait hours for a response when they need help.

As Mariam explained in her video:

“Whatever I ask for, don't ask me how or why, it gets done in 30 seconds.”

For a growing business owner, having someone available when you need help can make a huge difference. Instead of spending hours searching for a solution, watching tutorials, or trying to figure out complicated technical processes, Mariam can simply reach out to the Osimart team.

She also highlighted how important this is for younger business owners and Gen Z entrepreneurs who are used to getting things done quickly. As she pointed out, people do not necessarily want to send emails, wait for hours, and go back and forth just to solve a simple problem.

With Osimart, support is available when you need it.

A complicated integration became a simple process

Mariam also shared an example of something she needed to do for Maqui Cosmetics.

She wanted to integrate donations for the Children's Cancer Center Lebanon into her website. According to Mariam, getting this done on Shopify was difficult and complicated.

With Osimart, the process was much more straightforward and was completed within minutes.

For a business owner, this is exactly the kind of difference that matters. You should be able to introduce a new feature, add an integration, or make an important change to your store without having to become a developer first.

Build the checkout you want

Mariam also talked about customizing her checkout experience.

With Osimart, she was able to customize her checkout according to what she wanted, without having to deal with complicated development work.

This gives merchants more control over how their customers experience the store while avoiding the technical complexity that often comes with making custom changes.

Your storefront can be built around your brand

Mariam's experience also highlights another part of Osimart.

You do not have to build everything yourself.

If you want a storefront that is designed specifically around your brand, the Ositcom team can help customize and build it for you. You can focus on your products and your customers while the technical and design work is handled for you.

No need to spend hours learning how website builders work. No need to constantly search for developers. No need to worry about whether someone will be available when you need them.

Her recommendation to new business owners

At the end of her video, Mariam recommended Osimart to new business owners and to anyone who is struggling with their current website and needs reliable support.

Her message was especially relevant for entrepreneurs who do not want to deal with coding, technical problems, or complicated website builders.

For Mariam, moving to Osimart meant being able to manage her website without feeling like she had to figure everything out alone.

And for a growing business, that can make all the difference.

Watch Mariam's experience and discover why she made the move from Shopify to Osimart.

https://www.tiktok.com/@mariammakkiiii/video/7676888440956325141?_r=1&_t=ZS-99ECRCiWtLL

“Starting With Shopify Was a Mistake I Made” Mariam Makki Shares Her Migration to Osimart

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